Comments for Customer Service Foundation http://www.customerservicefoundation.com Thu, 05 Nov 2009 22:53:14 -0700 http://wordpress.org/?v=2.8.4 hourly 1 Comment on Extraordinary customer service for me by meredithgao http://www.customerservicefoundation.com/extraordinary-customer-service-for-me.html/comment-page-1#comment-3 meredithgao Thu, 05 Nov 2009 22:53:14 +0000 http://www.customerservicefoundation.com/extraordinary-customer-service-for-me.html#comment-3 what extraordinary actions have you taken to go above n beyond for a customer, client, colleague, emplyee, you boss or as a volunteer? how can i answer? what extraordinary actions have you taken to go above n beyond for a customer, client, colleague, emplyee, you boss or as a volunteer?
how can i answer?

]]> Comment on Extraordinary Customer Service is so hard to attain these days due to the pigeon holing, call center type services. by Halodude http://www.customerservicefoundation.com/extraordinary-customer-service-is-so-hard-to-attain-these-days-due-to-the-pigeon-holing-call-center-type-services.html/comment-page-1#comment-2 Halodude Fri, 30 Oct 2009 14:34:10 +0000 http://www.customerservicefoundation.com/extraordinary-customer-service-is-so-hard-to-attain-these-days-due-to-the-pigeon-holing-call-center-type-services.html#comment-2 Hiya, I agree with your post, but I can't help but think that is a bit hard to achieve (referring to using 'intellect) when you are on the other end of relentlessly-inquiring customers; you'd have to be quick on your feet to come up with some 'reasonable' answers. In short, doing Customer Service is harder than you'd think... ...which leads to two ideas: why end up working for a company that receives more negative feedback than positive, and the fact that some Customer Service assistants are mainly p/t kids who need a bit of spare cash. Well, you can't blame 'em. Hiya,

I agree with your post, but I can’t help but think that is a bit hard to achieve (referring to using ‘intellect) when you are on the other end of relentlessly-inquiring customers; you’d have to be quick on your feet to come up with some ‘reasonable’ answers.
In short, doing Customer Service is harder than you’d think…

…which leads to two ideas: why end up working for a company that receives more negative feedback than positive, and the fact that some Customer Service assistants are mainly p/t kids who need a bit of spare cash. Well, you can’t blame ‘em.

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