As a cutting edge Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the Service Management community, The Art of Service has quickly become the Specialist- and Manager’s Educator of Choice.
Customer Service Credibility and Confidence – How to Build it in Three Easy Steps
Excellent Customer Service begins with establishing credibility in the Customers mind. Here are 3 easy ways to establish credibility quickly and project confidence to your Customer.
First, present a polished and professional appearance. Nothing says to a Customer that you know what you are talking about like YOU, dressed properly, dressed appropriately, with an un-tormented facial expression and ready with a quick greeting that says “I am the professional here!.”
Every Customers perception starts with you or your staff. If you want them to feel as if you are the right person to help them, begin the process properly. Fail, and no matter what you do or say, forever, that Customer will have labeled you in their mind as not credible or professional.
Second, speak in a clear, calm manner. Nothing says panic like a rapid fire response delivered in a flat tone with sharp endings and quick cutoffs. Know what I’m talking about? Have you ever called into or stopped by a place of business that was extremely busy and you couldn’t get a greeting, an answer to a question or even an acknowledgment? ( It happened to my very recently, and after a few minutes, I calmly walked out the front door and drove down the street).
When we are speaking in a calm, clear manner and addressing the matter at hand, people feel that you and your business are credible and you project confidence.
Finally, keep your Customer in the information loop at all times. Being left out makes one feel put out just like kitty litter and newspapers. Not keeping your Customer in the loop will make them feel as if you don’t know what’s going on and you don’t care. Tell them where they are in the process at all times.
Establish Credibility and your Customers will always keep coming back. Lose it, and they lose Confidence in you and move on.
The Customer Service Manager Best Practices Handbook by Leonard Buchholz is available on line at http://www.bizilliant.com
Learn the Top 5 Skills to Teach Customer Service Professionals and How to Teach Them. This e book is built for quick reading and taking action. Contact Leonard at leonard@bizprotraining.com
or call 760-529-5635 to learn about having a Seminar or Workshop.
Leading Seminars in Leadership, Management and Customer Service since 2006.
The Art of Service - Framework Educator of Choice - Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service - Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
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Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques, and describes each of them. Some are very basic, and some are more advanced, particularly those that deal with dealing with angry customers, or preventing problems with customers from escalating and becoming time consuming.
But that's not only the meat of the book, or what makes the book so useful. The book contains dialogues between customers and staff, showing how the various situations SHOULD be handled. Each one is to the point and the information for each one can be assimilated and learned from in a very few minutes.
This book can be used in so many ways. You can sit and read it through. You can browse it and just read the parts that you want help with. You can read one or two dialogues, and learn one or two skills a day, since each segment really stands on its own. It's a great source book to use in customer service training, because it's all there -- techniques, and how to use them.
It's quick to learn from. And it's real. The dialogues will strike home with you. You've had most of these situations - There is no better, faster book to learn how to deal with customers (especially the difficult customers), it's a One Stop Shopping for ideas, you won't be disappointed in this one: Customer service is for everyone.
How can you inspire and rejuvenate your workforce? For supervisors who need to motivate their teams to provide excellent customer service, or for trainers in the workplace, this book will be welcome. By feeding manageable exercises that they can take back to work, You'll see creativity born of empowerment that can make a difference. Applicable in any job, accomplishment in customer service are those which the new employer will want to hear about.
Addressing the dynamics of employees dealing with both internal and external customers, there are many ten-minute exercises, appropriate for new employee orientation, warm-ups for staff meetings, or launches for all-day training times, this book provides practical hints and easy-to-reproduce hand-outs without overloading the reader with theory. It's easy to satisfy low expectations and it doesn't mean very much. You have to create Customers who tell others how wonderful you are. You want everyone in your company focused on customers. Focused on creating stories your customers can tell others. This book gives you the road map to do it, all wrapped up in easy lessons.
Reveal Your Best Customer: reveal customer insights allowing you to provide more value.
Improve Customer Service with Customer Service Training.
Use it for Customer Service Rep call center and customer support training programs.
As a cutting edge Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the Service Management community, The Art of Service has quickly become the Specialist- and Manager’s Educator of Choice.
