As a cutting edge Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the Service Management community, The Art of Service has quickly become the Specialist- and Manager’s Educator of Choice.
Through the last 5 to 6 years our customer service in the US has been atrocious and I would cringe every time I thought I would have to use customer service on most every product I was using. You couldn’t understand what they were saying; they really had no idea what they were doing and we couldn’t figure out what the heck to do. I purchased about 1 ½ ago a HP Desktop computer with all the bells and whistles, I also got a 2 year service agreement which I have used a few times and it has paid for that service contract 5 fold.
The greatest part of this is the fact that HP technicians all spoke very clear American English and also knew what the heck they were doing and if they didn’t know they would tell you and still try to resolve the problem. They resolved every problem I had and very quickly.
I had a big problem last week with a Microsoft program, Windows Movie Maker, which I have used many times but not on a big project. This project was 7 times larger than any of the other video/movies I had put together with music and pictures. I was confident that I could get it done but was under a dead line to get it done within 5 days. My husband and I worked together scanning the pictures into the computer and got that done in one day. From there on I started placing the pictures in and then the music, all of a sudden the program quit responding and I had to keep rebooting it. Sometimes it would save, sometimes it newouldn’t, it was very frustrating and nerve racking, to say the least. I started reading what was on the Knowledge base at Microsoft and found nothing about this problem, I did a Google search and there were a lot of idiotic things to try and fix it, no of them work! I suggest you check with Microsoft and not take suggestions that on out there on the search engines, it could hurt your system and then you have more of a headache.
On the 4th day I finally called Microsoft, I told them the problem and they documented it but told me that I needed to contact HP, the one who held the license and they would help me. I thought, oh boy here we go with a run around game. So I called HP and they were Awesome, helping me out and getting the problem resolved.
The best part is still to come! HP called me the next day after going to the event that we needed this for, and asked how everything went and did they help with the problem. I was very excited and told them, that from my experience I will always buy HP and will tell everyone to Buy HP. Their service is impeccable and you can understand them, they are in the US.
Next day Microsoft call me and ask me if I got the problem resolve. I told them yes and that they needed to update their Knowledge base with the information I had went through trying to get this movie done. They were very receptive and took every step down and assured me that it would be posted to the knowledge base. They thanked me for being so generous with the information and also told me that they are improving their customer service. I truly believe that they are. I could understand the representative very well and I can’t be certain but it seemed to me that the rep was from the US. Also when I called originally for the problem the person I talked to also seemed to be American or was very proficient in English.
I really hope we are starting to get the jobs back in the US and our customer service coming back to the US. I know one thing I am more apt to buying products that have a US support team and US customer service. We need the jobs back and also we need to use those people in the US that can get the job done and not frustrate us by poor language or poor customer service. They need to remember Customer service is the best calling card you can have to generate new business.
The Art of Service - Framework Educator of Choice - Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service - Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
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ISBN: 9781742441986 - Instant Download book PLUS eLearning Course Leading to Certification in CS
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Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques, and describes each of them. Some are very basic, and some are more advanced, particularly those that deal with dealing with angry customers, or preventing problems with customers from escalating and becoming time consuming.
But that's not only the meat of the book, or what makes the book so useful. The book contains dialogues between customers and staff, showing how the various situations SHOULD be handled. Each one is to the point and the information for each one can be assimilated and learned from in a very few minutes.
This book can be used in so many ways. You can sit and read it through. You can browse it and just read the parts that you want help with. You can read one or two dialogues, and learn one or two skills a day, since each segment really stands on its own. It's a great source book to use in customer service training, because it's all there -- techniques, and how to use them.
It's quick to learn from. And it's real. The dialogues will strike home with you. You've had most of these situations - There is no better, faster book to learn how to deal with customers (especially the difficult customers), it's a One Stop Shopping for ideas, you won't be disappointed in this one: Customer service is for everyone.
How can you inspire and rejuvenate your workforce? For supervisors who need to motivate their teams to provide excellent customer service, or for trainers in the workplace, this book will be welcome. By feeding manageable exercises that they can take back to work, You'll see creativity born of empowerment that can make a difference. Applicable in any job, accomplishment in customer service are those which the new employer will want to hear about.
Addressing the dynamics of employees dealing with both internal and external customers, there are many ten-minute exercises, appropriate for new employee orientation, warm-ups for staff meetings, or launches for all-day training times, this book provides practical hints and easy-to-reproduce hand-outs without overloading the reader with theory. It's easy to satisfy low expectations and it doesn't mean very much. You have to create Customers who tell others how wonderful you are. You want everyone in your company focused on customers. Focused on creating stories your customers can tell others. This book gives you the road map to do it, all wrapped up in easy lessons.
Reveal Your Best Customer: reveal customer insights allowing you to provide more value.
Improve Customer Service with Customer Service Training.
Use it for Customer Service Rep call center and customer support training programs.
As a cutting edge Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the Service Management community, The Art of Service has quickly become the Specialist- and Manager’s Educator of Choice.
