As a cutting edge Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the Service Management community, The Art of Service has quickly become the Specialist- and Manager’s Educator of Choice.
Does Your Company Treat Individuals As Real People – Customer Service Comment
Often, customers will type out an email and make a comment, sometimes these comments are complaints, sometimes inquiries, and hopefully the next one you get will be the proverbial compliment, at least we all hope so. Today, too many businesses and corporations treat people like a number, devoid of empathy or caring when corresponding; this is a mistake.
Not long ago, I received an inquiry and returned the email and the person stated: “Your email was surprisingly responsive and personal, and that’s refreshing.” Wow, that’s pretty cool, someone actually thanked me for treating them the way they should be treated and so I said; “Thank you, I get tired of form letters and auto-responders myself.”
Which brings me to my next point; isn’t it interesting that the world’s greatest communication system (Internet) can become so elusively dispassionate and impersonal if you let it. I suppose folks you do business with online, do not often realize how their standard emails come across at times. I hope your company is not like that.
Additionally, I think CRM technologies, while they may save lots of money thru efficiencies, drops the ball on the customer’s need to not be treated like a number. AI (artificial intelligence) isn’t quite there yet, but almost, and even once it is folks maybe even more concerned about it. Since when did it become necessary to treat people like garbage and paying customers like nuisances? Who do you think is paying the bills?
It is also very fascinating how during a recessionary period that all the businesses suddenly realize how important customer service really is, and Viola! All of a sudden, the customer is King again. Well, if you want your company to reign start treating them like kings and they will deliver the return favor to your corporate brand name. Please consider this.
Lance Winslow – Lance Winslow’s Bio
. Lance Winslow is also Founder of the Car Wash Guys, a cool little Franchise Company; http://www.carwashguys.com/history/founder.html/
.
The Art of Service - Framework Educator of Choice - Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service - Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
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ISBN: 9781742441986 - Instant Download book PLUS eLearning Course Leading to Certification in CS
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Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques, and describes each of them. Some are very basic, and some are more advanced, particularly those that deal with dealing with angry customers, or preventing problems with customers from escalating and becoming time consuming.
But that's not only the meat of the book, or what makes the book so useful. The book contains dialogues between customers and staff, showing how the various situations SHOULD be handled. Each one is to the point and the information for each one can be assimilated and learned from in a very few minutes.
This book can be used in so many ways. You can sit and read it through. You can browse it and just read the parts that you want help with. You can read one or two dialogues, and learn one or two skills a day, since each segment really stands on its own. It's a great source book to use in customer service training, because it's all there -- techniques, and how to use them.
It's quick to learn from. And it's real. The dialogues will strike home with you. You've had most of these situations - There is no better, faster book to learn how to deal with customers (especially the difficult customers), it's a One Stop Shopping for ideas, you won't be disappointed in this one: Customer service is for everyone.
How can you inspire and rejuvenate your workforce? For supervisors who need to motivate their teams to provide excellent customer service, or for trainers in the workplace, this book will be welcome. By feeding manageable exercises that they can take back to work, You'll see creativity born of empowerment that can make a difference. Applicable in any job, accomplishment in customer service are those which the new employer will want to hear about.
Addressing the dynamics of employees dealing with both internal and external customers, there are many ten-minute exercises, appropriate for new employee orientation, warm-ups for staff meetings, or launches for all-day training times, this book provides practical hints and easy-to-reproduce hand-outs without overloading the reader with theory. It's easy to satisfy low expectations and it doesn't mean very much. You have to create Customers who tell others how wonderful you are. You want everyone in your company focused on customers. Focused on creating stories your customers can tell others. This book gives you the road map to do it, all wrapped up in easy lessons.
Reveal Your Best Customer: reveal customer insights allowing you to provide more value.
Improve Customer Service with Customer Service Training.
Use it for Customer Service Rep call center and customer support training programs.
As a cutting edge Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the Service Management community, The Art of Service has quickly become the Specialist- and Manager’s Educator of Choice.
Does Your Company Treat Individuals As Real People – Customer Service Comment
Often, customers will type out an email and make a comment, sometimes these comments are complaints, sometimes inquiries, and hopefully the next one you get will be the proverbial compliment, at least we all hope so. Today, too many businesses and corporations treat people like a number, devoid of empathy or caring when corresponding; this is a mistake.
Not long ago, I received an inquiry and returned the email and the person stated: “Your email was surprisingly responsive and personal, and that’s refreshing.” Wow, that’s pretty cool, someone actually thanked me for treating them the way they should be treated and so I said; “Thank you, I get tired of form letters and auto-responders myself.”
Which brings me to my next point; isn’t it interesting that the world’s greatest communication system (Internet) can become so elusively dispassionate and impersonal if you let it. I suppose folks you do business with online, do not often realize how their standard emails come across at times. I hope your company is not like that.
Additionally, I think CRM technologies, while they may save lots of money thru efficiencies, drops the ball on the customer’s need to not be treated like a number. AI (artificial intelligence) isn’t quite there yet, but almost, and even once it is folks maybe even more concerned about it. Since when did it become necessary to treat people like garbage and paying customers like nuisances? Who do you think is paying the bills?
It is also very fascinating how during a recessionary period that all the businesses suddenly realize how important customer service really is, and Viola! All of a sudden, the customer is King again. Well, if you want your company to reign start treating them like kings and they will deliver the return favor to your corporate brand name. Please consider this.
Lance Winslow – Lance Winslow’s Bio
. Lance Winslow is also Founder of the Car Wash Guys, a cool little Franchise Company; http://www.carwashguys.com/history/founder.html/
.
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