As a cutting edge Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the Service Management community, The Art of Service has quickly become the Specialist- and Manager’s Educator of Choice.
How is your company celebrating Customer Service Week?
Roberta E. Eastman
The Customers Corner – Good Business is to be the Best Resource
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How is your company celebrating Customer Service Week?
I shared 5 ways to celebrate your customers success on my blog today, visit http://www.thecustomerscorner.typepad.com/
Clarification added October 3, 2007:
Hmmm… Maybe this question should have been Does your company celebrate Customer Service Week? Customer Service Week is an opportunity to celebrate our customers; already shared in the blog and our associates for the level of service they provide our customers. With the lack of responses received to the question, it makes we think maybe we don’t celebrate our customers or associates. So the “how” is irrelevant. Coming from a Call Center background Customer Service Week was such a large event and took us months to plan. It was a corporate initiative and was one of the largest events in the year. If in the corporate; small business and entrepreneur world today, this is not the case and we don’t celebrate success it leads me to the questions: 1) Could the lack of celebration of our customers be contributing to the level of standard service we receive as consumers in place of Customer Service Excellence? 2) Not celebrating our associates; could that be contributing to the lack of happiness and engagement of our associates in the workplace? 3) If we aren’t celebrating then how are we bringing our after sales process to life? 4) How are we helping our customers maximize the investment they have made in our service /product? 5) How are we motivating our associates? Krish I would like to thank you for your response. To incorporate #1 to your customer toolkit, please feel free to craft the tip sheet to your business situation and use it as a free report that you can offer to your clients and they can then pay it forward to their customers; by celebrating. Have a great day everyone; I look forward to connecting with you further and building on our relationship. Roberta
posted October 1, 2007 in Customer Service
, Planning Closed
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Good Answers (1) Krish [ HMA ] Krishnamurthi
Chief Operating Officer at HMA Starware Pvt. Limited & Cashlinkglobal systems
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Best Answers in: Customer Service (1), Mentoring (1), Personnel Policies (1), Business Development (1), Planning (1), Market Research and Definition (1), Ethics (1), Professional Networking (1), Using LinkedIn (1)
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Hi Roberta, except for the first two, we follow the last three in your observations on ‘ Customer service ‘. Keep suggesting us. we value your inputs. cheers : Krish
Clarification added October 4, 2007:
Roberta, we do have ‘Feedback check-list’ which goes to customers directly from our Client-services division. This check-list covers all fundamental queries and poses to customers to react, the queries include : which engineer has impressed most, which event in customer engagement proved significant & fruitful etc., We do this bi-annually ! We do have a Corporate Communication department, whose functional responsibility is to measure the customer data in these forms and provide the metrics to Management for improvisation. cheers : Krish
posted October 3, 2007 Report answer as…
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The Art of Service - Framework Educator of Choice - Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service - Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
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Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques, and describes each of them. Some are very basic, and some are more advanced, particularly those that deal with dealing with angry customers, or preventing problems with customers from escalating and becoming time consuming.
But that's not only the meat of the book, or what makes the book so useful. The book contains dialogues between customers and staff, showing how the various situations SHOULD be handled. Each one is to the point and the information for each one can be assimilated and learned from in a very few minutes.
This book can be used in so many ways. You can sit and read it through. You can browse it and just read the parts that you want help with. You can read one or two dialogues, and learn one or two skills a day, since each segment really stands on its own. It's a great source book to use in customer service training, because it's all there -- techniques, and how to use them.
It's quick to learn from. And it's real. The dialogues will strike home with you. You've had most of these situations - There is no better, faster book to learn how to deal with customers (especially the difficult customers), it's a One Stop Shopping for ideas, you won't be disappointed in this one: Customer service is for everyone.
How can you inspire and rejuvenate your workforce? For supervisors who need to motivate their teams to provide excellent customer service, or for trainers in the workplace, this book will be welcome. By feeding manageable exercises that they can take back to work, You'll see creativity born of empowerment that can make a difference. Applicable in any job, accomplishment in customer service are those which the new employer will want to hear about.
Addressing the dynamics of employees dealing with both internal and external customers, there are many ten-minute exercises, appropriate for new employee orientation, warm-ups for staff meetings, or launches for all-day training times, this book provides practical hints and easy-to-reproduce hand-outs without overloading the reader with theory. It's easy to satisfy low expectations and it doesn't mean very much. You have to create Customers who tell others how wonderful you are. You want everyone in your company focused on customers. Focused on creating stories your customers can tell others. This book gives you the road map to do it, all wrapped up in easy lessons.
Reveal Your Best Customer: reveal customer insights allowing you to provide more value.
Improve Customer Service with Customer Service Training.
Use it for Customer Service Rep call center and customer support training programs.
As a cutting edge Service Framework Company, The Art of Service is leading the way in providing high end, client focused Books, Toolkits and online and classroom Education Programs.
We've served over 800 corporate clients and 500,000 individual clients and students in 87% of the world's countries.
A recognized leader in the Service Management community, The Art of Service has quickly become the Specialist- and Manager’s Educator of Choice.
