Do you have good customer service? Even for your free giveaways? I have been thinking over the past couple of weeks why some WAHP’s have [...]
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While attending a recent seminar in Las Vegas, I found myself in a room with horrible Internet connectivity. As someone who actively monitors [...] Many exceptional entrepreneurs and corporations boast about building their companies “One customer at a time.” Most customers need to know [...] There is plenty of room for improvement in how many organizations serve their customers. And there are substantial benefits for those that do. [...] Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Your goal is to [...] Effective customer service is fundamental to success. But it’s often forgotten or neglected. No matter what you’re selling, widgets or copy [...] If polled, most business owners believe their customers are fairly happy with the level of service they receive. But are they? Do you know how [...] It costs about 3 times more to find a new customer than it does to retain an existing customer. But what does that mean? For most businesses, [...] Recently I read an article about people called “high-milers”. These are people who go to great lengths to get amazing fuel efficiency from their [...] Employees often feel constrained by their job titles. Doormen should mainly open doors, massage therapists should mainly give massage treatments, [...] |
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